Cancellation & Refund Policy

At MeetConnectPlay (an application by Grover Systems Pvt. Ltd.), we operate as a primary event hosting and ticketing platform. We prioritize customer transparency and protection for all event ticket bookings.

1. Cancelled Events

If an event is cancelled by the primary event organizer, attendees do not need to take any action. A 100% full refund (including applicable face value ticket fees) will be automatically triggered to the original payment method (Bank account, UPI, Card, or Wallet) used during booking.

2. Rescheduled or Postponed Events

If an organizer reschedules an event to a new date or venue:

• Your issued digital QR pass remains valid for the rescheduled event date.
• If you are unable to attend on the revised date, you can request a refund directly through the in-app support or by emailing our team before the organizer’s specified deadline.

3. Attendee-Initiated Cancellations & Cutoff Windows

Because event hosts commit to venue capacities and logistical arrangements in advance, attendee cancellations are subject to the specific event’s cancellation window set by the primary organizer:

• Platform Default Policy (72 Hours): Unless otherwise specified on the event page, ticket cancellations must be submitted via the app at least 72 hours (3 days) prior to the event start time.
• Organizer-Specific Policies: Organizers may choose a custom cancellation window (e.g., 24 or 48 hours) or allow cancellations with no cutoff right up to the start time. The applicable policy is clearly visible on the event details and booking confirmation screens.
• Refund Breakdown: If a ticket is cancelled within the valid window, the base ticket price will be refunded to the original payment source. Payment gateway convenience fees and applicable GST are non-refundable for attendee-initiated cancellations.
• Past-Cutoff Bookings: Once the cancellation window has passed, ticket bookings become final and non-refundable.

4. No Resale or Transfer Surcharge

Tickets issued on MeetConnectPlay cannot be exchanged, transferred, or resold for cash or profit on third-party resale marketplaces. Any ticket suspected of unauthorized secondary resale will be voided with no refund entitlement.

5. Processing Timeline & Support

Once a refund is approved or triggered:

• Refunds are credited back to the original source of payment within 5 to 7 business days, depending on your banking provider.
• If you experience a delay or have any questions about your transaction, please contact our support desk:

Support Email: support@meetconnectplay.com
Company: Grover Systems Pvt. Ltd.